Shipping policy
Shipping Policy
Last updated: October 20, 2026
Shipping Within the UAE
- We offer free shipping on all orders delivered within the United Arab Emirates.
- Delivery time is 3 to 8 business days from order confirmation, depending on your location and the carrier.
Order Processing
- Every order is carefully checked and packed to make sure it arrives safe and intact.
- Orders are processed on business days. Orders placed on weekends or public holidays are processed on the next business day.
Tracking
As soon as your order ships, we will email you a tracking number so you can follow your package all the way to your door.
Delivery Address
- Please enter your full address (emirate, area, street, building or villa number) and a working mobile number, as the courier will contact you for delivery.
- If an incorrect address or phone number causes a delay or failed delivery, we may need to contact you to re-ship your order, and additional shipping fees may apply.
Delays
Delays beyond our control may occasionally occur (peak seasons, weather, or carrier issues). If your order has not arrived within the expected timeframe, please contact us and we will follow up with the carrier right away.
Damaged or Lost Packages
If your order arrives damaged, or does not arrive within the expected timeframe, please contact us and we will resolve it with a replacement or refund, depending on the situation.
International Shipping
We currently ship within the UAE only.
Contact Us: oliventr1@gmail.com | WhatsApp: +971561343917